PRIVACY POLICY

Effective Date: May 2026

Drilona Sculpt & Glow Studio (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are
Drilona Sculpt & Glow Studio
173 Chase Side, Enfield, London, EN2 0PT
Email: drilonazeqiri@gmail.com
Telephone: 020 8374 2830 / 07415 387 884
For the purpose of data protection laws, Drilona Sculpt & Glow Studio is the “data controller” of your personal information.

2. Information We Collect
We may collect and process the following information:
Full name
Email address
Telephone number
Appointment and booking details
Consultation information
Treatment preferences
Messages submitted through contact forms
Website usage information and analytics data
Technical information such as IP address, browser type, and device information

We only collect information that is necessary for providing our services and improving customer experience.

3. How We Use Your Information
We use your information to:
Respond to enquiries
Manage bookings and appointments
Deliver treatments and services
Provide customer support
Send appointment confirmations or updates
Improve our website and services
Maintain internal business records
Comply with legal and regulatory obligations

We will only process your personal information where we have a lawful basis to do so under UK GDPR.

4. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contractual Necessity
Where processing is necessary to provide services or manage appointments.
Legitimate Interests
To improve our services, website functionality, and customer experience.
Consent
Where you have given clear consent for marketing communications or optional data collection.
Legal Obligations
Where we are required to retain records or comply with legal responsibilities.

5. Marketing Communications
We may occasionally contact you regarding promotions, offers, or updates related to our services where you have provided consent or where permitted by law.
You may unsubscribe or opt out of marketing communications at any time by contacting us directly.

6. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website performance and user experience.
Cookies are small files stored on your device that help us understand how visitors use our website.

We may use services such as:
Google Analytics
Social media integrations
Website performance tools
You can control or disable cookies through your browser settings.

7. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared where necessary with trusted service providers who help us operate our business, including:
Website hosting providers
Booking system providers
Payment processors
IT and software providers
All third parties are expected to handle your information securely and in accordance with applicable data protection laws.

8. Data Retention
We retain personal information only for as long as reasonably necessary for:
Providing services
Managing appointments
Legal, tax, or insurance requirements
Resolving disputes
When personal information is no longer required, it will be securely deleted or anonymised.

9. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.
While we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

10. Your Rights
Under UK data protection laws, you have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where processing relies on consent
Request transfer of your personal data where applicable
To exercise any of these rights, please contact us using the details provided below.

11. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or business operations.
Any updates will be posted on this page.

13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Drilona Sculpt & Glow Studio
173 Chase Side, Enfield, London, EN2 0PT
020 8374 2830
07415 387 884
drilonazeqiri@gmail.com

If you are unhappy with how your data has been handled, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): Information Commissioner's Office (ICO)